Information Centre

• • IBAN Generator

• Cookie Notice
• Data Privacy Policy
• Security Advisory
• Terms & Conditions

Information within this section pertains to financial literacy and safer banking practices. The topics covered aim to enhance the Consumer’s level of knowledge related to financial activities, thereby increasing their level of trust and utility of financial products and services.

Habib Bank AG Zurich encourages its customers to be well-informed. The documents given below provide information that will help you in managing and protecting your funds in a better manner.

• • Emirates ID Details Update Through HBZ Mobile App
  • HBZweb FX Trade Tutorial – Part 1
  • HBZweb FX Trade Tutorial – Part 2
  • HBZmobile App FX Trade Tutorial – Part 1
  • HBZmobile App FX Trade Tutorial – Part 2
  • Manage Your Debt
  • Cooling-Off Period
  • Fair Treatment
  • Security Advice – Be Responsible, Be Secure
  • Common Reporting Standards
  • Discover the 50/30/20 Budgeting Rule
  • Benefits of Fund Transfer through Web Banking
  • Quality Vs Cost
  • Need a Loan or Finance
  • Teaching Kids About Money Management
  • SANADAK – Ombudsman Unit UAE
  • Email Payment Fraud
  • Aani Payment System – Frequently Asked Questions
  • Protect Your Identity
  • Know Your Customer (KYC)

This section of the CEA page provides links to the application forms and other such documents in a downloadable PDF format. These forms are available product-wise and classified into Account Maintenance, General Banking, Trade Finance, Financing & Advances, Wealth Management and Electronic Banking.

To view or download forms, Click Here.

• FX Rates
• Base & Deposit Rates
• EIBOR Rates

• System Outage History

• Complaints & Feedback
• Report Lost or Stolen Card
• Report Unauthorised Card Transactions

Verify official Habib Bank AG Zurich UAE digital channels and presence. Learn how and when to report fake websites, apps, social media pages, calls and SMSes, as well anauthorised use of HBZ’s name, logo or brand.

Name:
HBZ

IOS:
Download from Apple App Store

Android:
Download from Google Play Store

Note: Do not download apps from unofficial links or third-party APK sites.

Name:
HBZ+ UAE

IOS:
Download from Apple App Store

Android:
Download from Google Play Store

Note: Do not download apps from unofficial links or third-party APK sites.

HBZ Sirat Studio:
https://www.youtube.com/@HBZSiratStudio

HBZ Economic outlook:
https://www.youtube.com/@HBZEconomicOutlook

Note: HBZ UAE does not operate or support any other social media channels for customer communication or transaction purposes. Any such pages or accounts should be considered unauthorised and potentially fraudulent.

HBZ Group Website:
www.habibbank.com

HBZ UAE Website:
https://habibbank.com/ae/

Subdomains / Redirected URLs:

https://pds1.habibbank.com/ae/

https://pds2.habibbank.com/ae/

https://sds1.habibbank.com/ae/

https://sds2.habibbank.com/ae/

Note: Always type website addresses directly or use links from official pages. Do not access online banking through links received by SMS, WhatsApp, social media or unknown emails.

HBZ UAE General Email:
csd@habibbank.com

HBZ UAE Sirat Email:
sirat.ae@habibbank.com

HBZ UAE Priority Email:
priority.ae@habibbank.com

HBZ UAE Financial Institutions Email:
fi.ae@habibbank.com

Contact Numbers:
80042242
009714195555 for Outside UAE

Official SMS communications from Habib Bank AG Zurich UAE will appear under the sender name “HBZ” on the mobile devices.

Please note that HBZ will never ask you to share your OTP, PIN, password, CVV, full card number, online banking password or security answers through phone, SMS, WhatsApp, email, social media or any unofficial links.

HBZ UAE Complaints Page:
https://habibbank.com/ae/complaints-feedback

HBZ UAE Complaints Form:
https://pds1.habibbank.com/ae-service/?appId=cc

HBZ UAE Complaints Email:
complaints@habibbank.com

HBZ UAE Complaints Contact Number:
800 HABIB (24/7)

HBZ UAE Complaints Mailing Address:
Habib Bank AG Zurich
UAE Zonal Office,
367-1013, Umm Al Sheif,
Opposite Gold & Diamond Park,
Sheikh Zayed Road,
P. O. Box 3306,
Dubai, U.A.E.