Report Unauthorised Card Transactions

Step 1: Block Your Card

 

• For card blocking visit the How to Block Your Card? page

Step 2: Submit A Claim Form

 

• Option 1: Complete and submit the claim form by emailing it to csd@habibbank.com or visiting any HBZ branch; click here to download the form
• Option 2: Submit your dispute online through HBZ Web Banking by navigating to Login > Card Blocking and Dispute > Card Transaction Dispute
• Option 3: Submit your dispute through HBZ Mobile Banking by navigating to Login > Select Account > More Options > Card Transaction Dispute (coming soon)

Important: Submit the claim form only after the unauthorised transactions are debited from your account.

Resolution Timeline

 

• The resolution process may take up to 120 days from the case initiation date, you will be notified via email and SMS when the request has been processed

Note: Raising a dispute is subject to the Bank’s internal policy and scheme (VISA) regulations.