With the HBZ Signature Business Debit Card you can always expect the best. This internationally recognized Visa premium card is accepted at over 29 million merchant outlets and 1.5 million ATMs in more than 200 countries and territories worldwide.
The card is much more than just a debit card, it provides;
Control - Separation of personal and company expenditures.
Convenience - Simple access to funds at home or abroad and unsurpassed acceptance.
Peace of Mind - (i)Secure POS transaction with proven chip & PIN technology. (ii)3D secure protection for e-commerce transactions. And (iii)Transaction alerts (SMS).
Developed specifically to meet the needs of your businesses, the Visa Business card is an easy way to separate company and personal expenses, manage business and travel spending, simplify bookkeeping and get greater business savings. The Visa Business
card is a solution for:
Small businesses, entrepreneurs, independent contractors, and sole proprietors.
Business owners looking to separate their company expenses from their personal expenses, and track business expenses.
Businesses that want a convenient and easy-to-use payment method for goods and services.
Businesses who want greater savings to manage their costs more effectively.
HBZ Visa business debit card brings:
Purchasing flexibility: You no longer need to depend on cash or checks. The Visa Business card can be used for your company’s expenses including office supplies, furniture, computers and software, travel and
entertainment, and more.
Online convenience: The Visa Business card makes it easy to purchase goods and services electronically. Save time by buying office supplies and booking your business travel online.
Valuable services and protection: You’ll benefit from Visa services such as travel and medical assistance. Emergency cash and card replacement are also available.
Worldwide acceptance: The Visa Business card is accepted at millions of locations worldwide and throughout the Visa global ATM network.
Enjoy more with HBZ Visa Signature Business Debit card.
Visit https://smeoffers.poshvine.com - Visa Commercial Card Perks,
to find details on exciting offers and privileges exclusively for Visa Business Card customers.
As a Visa Signature cardholder, you are eligible to receive airport lounge access for you through
LoungeKey. There is no need to register prior to visiting the lounge; simply present your Visa
Signature card to the lounge staff for the lounge staff to process your visit.
To view details of your free allocation, the lounges in the program, and to sign up for the mobile
app, visit www.loungekey.com/visamena There are over 1000 lounges globally to choose from.
All guest visits over your free allocation will be billed by LoungeKey directly to your Visa
Signature card at USD $32 per guest per visit.
Terms and Conditions: Lounges can choose to participate in the program, and can come and go from
the program as and when they choose. Visa is not committed to having a lounge in your home market.
Access to lounges is dependant on capacity of the lounge at the time, and any other lounge
restrictions. Specifics on the lounges can be viewed on the URL or the app. If you card is
declined for a visit charge, LoungeKey may choose to cancel your LoungeKey membership.
Visa International reserves the right to modify or cancel any or all of these offers at any time
and without notice.
With multi-trip travel insurance, you as the cardholder and your family are covered on all trips
up to 90 days in duration including COVID-19 starting from December 2020.
Details of cover for Visa Signature®:
Personal Accident Benefits up to US$ 500,000 (International)
Personal Accident Benefits up to US$ 50,000 (Domestic)
Emergency Medical Expenses up to US$ 500,000
Evacuation and Repatriation Expenses up to US$ 500,000
Hospital Daily Cash $50 per day up to US$ 1,500
Trip cancellation/curtailment up to US$ 5,000
Delayed departure US$ 42 per hour up to US$ 1,000
Baggage delay US$ 42 per hour up to US$ 500
Missed Departure benefits up to US$ 1,500
Missed Connection Benefits US$ 500
Loss of personal belongings up to US$ 1,000
Loss of personal belongings up to US$ 1,000
Visit the online portal to check T&C’s of COVID-19 cover and to download the insurance certificate.
For any claims, you should email creditcardclaims@crawco.me with the following information:
Cardholder’s name
First 9 digits of covered card number
Cardholder’s address
The policy or section under which the claim applies
Brief details of the claim.
This will start the claim process.
Or
You can use online claim option on https://newclaimsportal.crawco.co.uk/AspireVisa/login or by clicking
on “File a Claim” on the CEMEA Insurance portal https://cardholderbenefitsonline.com. You would need
to create an account to log in to the claims portal. You will then be able to review the status of
each claim that has been submitted.
Please refer to the Terms & Conditions, which will contain reductions, limitations, exclusions and
termination provisions. You can also consult FAQs available in “Travel Insurance” section in the
CEMEA Insurance portal.
The 24-hour concierge provides a personal service to Visa Signature cardholders, taking care of all
the details so they can simply take their seats and enjoy.
Servicing in English, Arabic, and French, concierge agents can help with:
Restaurant advice
Booking tables, including those that are hard-to-get
Travel arrangements: booking flights, hotels, car rental, hotel transfers, tourist advice
Alternatively, you can send an email to concierge@visasignature-mea.com.
Concierge Digital services
As a Visa Signature cardholder, you now have access to a digital concierge channel in addition to
telephone and email service. The digital concierge is a fully mobile responsive portal, enabling
you to search and book on-the-go. You will also be able to talk to our Lifestyle Managers any time
of day and night via the Live Chat!
Visit www.visaconciergecemea.com to access the online platform and discover Visa Signature’s premium world:
Browse and book flights, hotels , car rental on-the-go.
Reserve tables online via a click of button in premium restaurants, including those that are hard-to-get.
Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events.
Browse through the collection of benefits covering vast range of products and services.
The Digital Concierge platform is available to cardholders in English, Arabic, and French. Cardholders to register directly on the platform by visiting www.visaconciergecemea.com
If cardholders have been previously registered with concierge they should call concierge to have an
activation email sent.
As a Visa Signature cardholder, you now have access to WhatsApp concierge channel in addition to
telephone, email and digital service. You will also be able to chat to Lifestyle Managers any
time of day and night via the popular messenger WhatsApp.
Simply add the provided phone numbers to your contact list and start the chat:
For English: +44 7874 023129
For French: +44 7520 631646
For Arabic: +44 7520 631645
Once the phone number has been added to your contact list you can send messages to the concierge
service via WhatsApp. The first chat will contain Terms and Conditions (disclaimer) and a
confirmation that this chat is coming from the registered account of “Ten Concierge”.
As soon as Concierge receives your message, you will see the name of the Lifestyle Manager who has
joined the conversation. Should all Lifestyle Managers be unavailable, you will receive a response
message saying that the next available Lifestyle Manager will assist you.
The concierge service requests your first and last name and email/Member ID in a response message
in order to complete the verification.
You are able to send images, links, attachments and voice messages. Ten Concierge can share links
and send images via links in response, but is will not be able to transmit voice messages or
attachments. The present phone number is for text messages only, attempts to call or video call
will be automatically declined.
As soon as the chat is completed, you will receive a notification saying that the Lifestyle Manager
has left the conversation. Another message you send is considered a new chat.
For New Users:
Concierge will reply to your first WhatsApp message with a request for you to call them. Please call
back and provide telephone number for further communication between you and Concierge. This is to
verify the card number and complete your profile and registration.
Cardholders now have access to over 200 airport restaurant offers globally. Please download the
app (Dine & Travel) and complete a simple registration in order to begin redeeming.
After the registration is completed, simply visit a participating restaurant and reference
'DragonPass' to the restaurant staff. Then click 'redeem' in the app to obtain the discount.
Terms and Conditions: View the T&Cs on the DragonPass Dine & Travel app
Visa International reserves the right to modify or cancel any or all of these offers at any time
and without notice.
You receive 12% off when they book promotion eligible properties using your Visa Gold, Platinum, Signature, or Infinite card on the Visa Agoda website.
Terms and Conditions:
The Promotion is non-transferable, non-cumulative, cannot be exchanged for cash or other products and cannot be used in conjunction with any other discount, promotions, discounted items and fixed price items (unless specified).
The Promotion is available to the qualifying and eligible Visa Gold, Visa Platinum Visa Signature, and Visa Infinite cardholders which (a) bears the Visa and/or Visa name and logo on the face of the card and/or (b) refers to a member of the Visa Group as an issuer or a participant partner on the bank of the card, including for the avoidance of doubt any co-branded/affinity card issued by any members of Visa’s Group. Cardholders must settle payment with their Visa card in order to enjoy the Promotion.
The Promotion is not available on all merchant properties. The Promotion is only applicable to the reservation of selected and designated merchant properties (promotion eligible properties) in certain destinations, made through a dedicated Promotion landing page only at following URL: www.agoda.com/visamena
Agoda reserves the right to launch selected and temporary “tactical offers” at higher discount levels for selected countries.
The Promotion is subject to the terms and conditions of Agoda. In case of dispute, the decision of the Bank and/or Agoda shall be final.
The Promotion discount is applicable to accommodation room charges only (excluding local taxes, service fees, extra charges, personal consumptions and the like).
Visa and/or Agoda can change the terms of conditions at any point of time. The Promotion can be suspended or cancelled at any point in time without prior notice.
This Promotion is independent of, and unrelated to, any offer or arrangement between Visa and the cardholder (payment facility, etc.), which is at Visa’s sole discretion and for which Visa is solely responsible and liable.
The Promotion discount will only be displayed on the booking form of the Promotion landing page after entering a valid Visa payment card number.
For the avoidance of doubt, the discount is applied to transactions that happen in the month the cardholder books, not when the hotel stay takes place.
Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.
All Visa Signature cards will be protected against unauthorized transactions or fraudulent use of
their card by unrelated third parties. This insurance benefit will provide reimbursement up to
USD 2,500 per occurrence with USD 4,000 annual aggregate limit for Visa Signature Cardholders.
Cover applies to:
Unauthorized charges for which cardholder is responsible that occur 48 hours prior to the cardholder first reporting loss or theft of their Visa Infinite card to the issuer
Unauthorized charges incurred in the two (2) months prior to the cardholder first reporting the event to the issuer made while their Visa Infinite card remained in the cardholder’s possession through:
in-store,
telephone,
ATM withdrawals,
on-line purchase(s),
By using cardholders’ eligible card information
Please refer to the terms and conditions for full policy details, including cover, conditions,
limits and exclusions.
Visit the online portal to check T&C’s and know more about this protection.
VLHC is composed of over 900 intriguing and prestigious properties. All properties, from boutique gems
to world famous hotels, provide a premium collection of benefits specially designed to offer an
unparalleled experience.
Offer:
Eligible Visa cards - Visa Platinum, Visa Signature, Visa Infinite
Customers must book through www.visaluxuryhotels.com to avail of the offer
Extended Warranty adds real value to you Visa Signature card. It doubles the repair period offered
by the original manufacturer’s warranty for up to 1 year, protecting you against the cost of
repair and replacement of an item.
Terms and Conditions:
Full payment of purchased items must be made with your Visa Signature card
New item purchases only
Proof of full payment with your Visa Infinite card is required
Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.
For any claims, you should email credtitcardclaims@crawco.me with the following information:
Cardholder’s name
First 9 digits of covered card number
Cardholder’s address
The policy or section under which the claim applies
Buyers Protection provides you with an extra peace of mind when purchasing an eligible item. Using
your Visa Signature card or payment device to pay for an Eligible Item, purchased in-store or online,
you will receive complimentary Buyers Protection Insurance, providing cover for theft, accidental
damage or non-delivery of eligible purchases, subject to the Terms and Conditions of the policy.
Applicability:
Full payment of purchased items must be made with their Visa Infinite card either in store or online.
New item purchases only
Coverage for a maximum of 365 days from date of purchase.
28 days from incident date to submit a claim but Cardholder must report within 24 hours of discovery in case of theft.
Particular limits apply to online purchases that are not delivered or damaged in transit.
Includes Accidental Damage for mobile phones
Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.
For any claims, you should email creditcardclaims@crawco.me with the following information:
Cardholder’s name
First 9 digits of covered card number
Cardholder’s address
The policy or section under which the claim applies
This will start the claim process.
Visa Explore App - one access point for all Visa global, regional and local offers for our regions' card holders.
What does it do?
With the Visa Explore mobile app, Visa cardholders can find the latest Visa offers and promotions overseas or nearby - from travel deals, to dining, entertainment, shopping and other lifestyle-related privileges - personalized according to their interests.
Key features
Quick access to emergency assistance and concierge numbers
ATM locator
Currency converter
Nearby deals
Save and share deals
Filter deals by type and preference
Contacting merchants offering deals
Novel Functionality
Using GPS, the Nearby feature can show the offers available around the Visa cardholder. Visa cardholder can even filter these offers by the kind of experiences they are looking to avail.
Visa cardholders can also find out locations of ATMs that exist around them at the click of a button.
Where can I download it?
Visa Explore App can now be download through:
- App Store for Apple mobile devices
- Google Play for Android mobile devices
Note: Offers vary over time. Visit www.visamiddleeast.com/visaexplore for Terms & Conditions.
HBZ Web & Mobile banking
Have a better control on your card activities.
HBZ Card customers are highly recommend to subscribe to HBZweb or mobile portal to take further control of their card by:
Changing daily transaction limit of the card
Enable or disable countries for the card
Activate or deactivate ePayments on the card
Activate or suspend card
Click HBZweb to register online for Internet banking service. And click HBZ App to download/install HBZ Mobile App for your apple or android smartphone.
HBZgsm - sms alerts
Keep a check of your account balances and transactions via sms intimations.
Subscribe to HBZgsm banking that delivers account information to your mobile phone via SMS (Short Message Service). This event-based system sends account information of your mobile based on the defined rules to receive Account Balance information, Transaction
details or other inquiries.
HBZeStatement
Avoid hassle and charges for receiving your account/card statement physically.
Subscribe to HBZ eStatement to receive your account/card statement instantly via secure email, free of charge. HBZ eStatement is sent securely to the customer’s subscribed email address, as a password protected PDF file.
