Discover
the world of
Visa Infinite
with Habib Bank AG Zurich
Visa Infinite provides frictionless access to the finest things in life, no matter where. It offers an extraordinary selection
of distinctive travel, dining, shopping and lifestyle opportunities. It gives you complimentary access to a concierge service
that exists to satisfy your every whim. And with international support network which can help you, in your own language.
Enjoy excellent spending power with a high credit limit, the convenience of Visa Infinite Concierge,
personalized privileges, rewards and service.
As a Visa Infinite cardholder, you are eligible to receive airport lounge access for you and a
guest through LoungeKey. There is no need to register prior to visiting the lounge; simply
present your Visa Infinite card to the lounge staff for the lounge staff to process your visit.
To view details of your free allocation, the lounges in the program, and to sign up for the
mobile app, visit www.loungekey.com/visamena
There are over 1000 lounges globally to choose from.
All guest visits over your free allocation will be billed by LoungeKey directly to your Visa
Infinite card at USD $32 per guest per visit.
Terms and Conditions: Lounges can choose to participate in the program, and can come and go
from the program as and when they choose. Visa is not committed to having a lounge in your
home market. Access to lounges is dependant on capacity of the lounge at the time, and any
other lounge restrictions. Specifics on the lounges can be viewed on the URL or the app.
If you card is declined for a visit charge, LoungeKey may choose to cancel your LoungeKey
membership.
Visa International reserves the right to modify or cancel any or all of these offers at any time
and without notice.
With multi-trip travel insurance, you as the cardholder and your family are covered on all trips up
to 90 days in duration including COVID-19 starting from December 2020.
Details of cover for Visa Infinite:
Personal Accident Benefits up to US$ 500,000 (International)
Personal Accident Benefits up to US$ 100,000 (Domestic)
Emergency Medical Expenses up to US$ 2,500,000
Evacuation and Repatriation Expenses up to US$ 500,000
Hospital Daily Cash $100 per day up to US$ 3,000
Trip Cancellation/Curtailment up to US$ 7,500
Delayed departure up to US$ 75 per hour up to US$ 1,000
Missed Departure benefits up to US$ 1,500
Missed Connection Benefits US$ 500
Baggage delay up to US$ 42 per hour up to US$ 500
Loss of personal belongings up to US$ 2,500
Covers cardholder, spouse and up to 5 children; maximum age limit 80 for all
Visit the online portal to check T&C’s of COVID-19 cover and to download the insurance certificate.
For any claims, you should email creditcardclaims@crawco.me with the following information:
Cardholder’s name
First 9 digits of covered card number
Cardholder’s address
The policy or section under which the claim applies
Brief details of the claim.
This will start the claim process.
Or
You can use online claim option on https://newclaimsportal.crawco.co.uk/AspireVisa/login or by
clicking on “File a Claim” on the CEMEA Insurance portal https://cardholderbenefitsonline.com.
You would need to create an account to log in to the claims portal. You will then be able to
review the status of each claim that has been submitted.
Please refer to the Terms & Conditions, which will contain reductions, limitations, exclusions
and termination provisions. You can also consult FAQs available in “Travel Insurance” section
in the CEMEA Insurance portal.
The 24-hour concierge provides a personal service to Visa Infinite cardholders, taking care of all
the details so they can simply take their seats and enjoy.
Servicing in English, Arabic, and French, concierge agents can help with:
Restaurant advice
Booking tables, including those that are hard-to-get
Travel arrangements: booking flights, hotels, car rental, hotel transfers, tourist advice
Alternatively, you can send an email to concierge@visainfinite-mea.com.
Concierge Digital services
As a Visa Infinite cardholder, you now have access to a digital concierge channel in addition to telephone
and email service. The digital concierge is a fully mobile responsive portal, enabling you to search and
book on-the-go. You will also be able to talk to our Lifestyle Managers any time of day and night via the
Live Chat!
Visit www.visaconciergecemea.com to access the online platform and discover Visa Infinite’s premium world:
Browse and book flights, hotels , car rental on-the-go.
Reserve tables online via a click of button in premium restaurants, including those that are hard-to-get.
Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events.
Browse through the collection of benefits covering vast range of products and services.
The Digital Concierge platform is available to cardholders in English, Arabic, and French. Cardholders to register directly on the platform by visiting www.visaconciergecemea.com
If cardholders have been previously registered with concierge they should call concierge to have an activation
email sent.
Concierge WhatsApp services
As a Visa Infinite cardholder, you now have access to WhatsApp concierge channel in addition to telephone,
email and digital service. You will also be able to chat to Lifestyle Managers any time of day and night
via the popular messenger WhatsApp.
Simply add the provided phone numbers to your contact list and start the chat:
For English: +44 7874 023129
For French: +44 7520 631646
For Arabic: +44 7520 631645
Once the phone number has been added to your contact list you can send messages to the concierge service via
WhatsApp. The first chat will contain Terms and Conditions (disclaimer) and a confirmation that this chat is
coming from the registered account of “Ten Concierge”.
As soon as Concierge receives your message, you will see the name of the Lifestyle Manager who has joined the
conversation. Should all Lifestyle Managers be unavailable, you will receive a response message saying that
the next available Lifestyle Manager will assist you.
The concierge service requests your first and last name and email/Member ID in a response message in order to
complete the verification.
You are able to send images, links, attachments and voice messages. Ten Concierge can share links and send
images via links in response, but is will not be able to transmit voice messages or attachments. The present
phone number is for text messages only, attempts to call or video call will be automatically declined.
As soon as the chat is completed, you will receive a notification saying that the Lifestyle Manager has left
the conversation. Another message you send is considered a new chat.
For New Users
Concierge will reply to your first WhatsApp message with a request for you to call them. Please call back and
provide telephone number for further communication between you and Concierge. This is to verify the card number
and complete your profile and registration.
Cardholders now have access to over 200 airport restaurant offers globally. Please download the app
(Dine & Travel) and complete a simple registration in order to begin redeeming.
After the registration is completed, simply visit a participating restaurant and reference 'DragonPass' to the
restaurant staff. Then click 'redeem' in the app to obtain the discount.
Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.
You receive 12% off when they book promotion eligible properties using your Visa Gold, Platinum, Signature,
or Infinite card on the Visa Agoda website
Terms and Conditions
The Promotion is non-transferable, non-cumulative, cannot be exchanged for cash or other products and cannot be used in conjunction with any other discount, promotions, discounted items and fixed price items (unless specified).
The Promotion is available to the qualifying and eligible Visa Gold, Visa Platinum Visa Signature, and Visa Infinite cardholders which (a) bears the Visa and/or Visa name and logo on the face of the card and/or (b) refers to a member of the Visa Group as an issuer or a participant partner on the bank of the card, including for the avoidance of doubt any co-branded/affinity card issued by any members of Visa’s Group. Cardholders must settle payment with their Visa card in order to enjoy the Promotion.
The Promotion is not available on all merchant properties. The Promotion is only applicable to the reservation of selected and designated merchant properties (promotion eligible properties) in certain destinations, made through a dedicated Promotion landing page only at following URL: www.agoda.com/visamena
Agoda reserves the right to launch selected and temporary “tactical offers” at higher discount levels for selected countries.
The Promotion is subject to the terms and conditions of Agoda. In case of dispute, the decision of the Bank and/or Agoda shall be final.
The Promotion discount is applicable to accommodation room charges only (excluding local taxes, service fees, extra charges, personal consumptions and the like).
Visa and/or Agoda can change the terms of conditions at any point of time. The Promotion can be suspended or cancelled at any point in time without prior notice.
This Promotion is independent of, and unrelated to, any offer or arrangement between Visa and the cardholder (payment facility, etc.), which is at Visa’s sole discretion and for which Visa is solely responsible and liable.
The Promotion discount will only be displayed on the booking form of the Promotion landing page after entering a valid Visa payment card number.
For the avoidance of doubt, the discount is applied to transactions that happen in the month the cardholder books, not when the hotel stay takes place.
Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.
All Visa Infinite cards will be protected against unauthorized transactions or fraudulent use of their card by
unrelated third parties. This insurance benefit will provide reimbursement up to USD 3,000 per occurrence with
USD 5,000 annual aggregate limit for Visa Infinite Cardholders.
This insurance benefit will provide reimbursement up to:
USD 3,000 per occurrence with USD 5,000 annual aggregate limit for Visa Infinite cardholders.
Cover applies to:
Unauthorized charges for which cardholder is responsible that occur 48 hours prior to the cardholder first reporting loss or theft of their Visa Infinite card to the issuer
Unauthorized charges incurred in the two (2) months prior to the cardholder first reporting the event to the issuer made while their Visa Infinite card remained in the cardholder’s possession through (i) in-store, (ii) telephone, (iii) ATM withdrawals, (iv) online purchase(s) & (v) by using cardholders’ eligible card information.
VLHC is composed of over 900 intriguing and prestigious properties. All properties, from boutique gems to
world famous hotels, provide a premium collection of benefits specially designed to offer an unparalleled
experience.
Offer
Eligible Visa cards - Visa Platinum, Visa Signature, Visa Infinite
Customers must book through www.visaluxuryhotels.com to avail of the offer
Extended Warranty adds real value to your Visa Infinite card. It doubles the repair period offered by the
original manufacturer’s warranty for up to 1 year, protecting cardholders against the cost of repair and
replacement of an item.
Terms and Conditions:
Full payment of purchased items must be made with your Visa Infinite card
New item purchases only
Proof of full payment with your Visa Infinite card is required
For any claims, you should email creditcardclaims@crawco.me with the following information:
Cardholder’s name
First 9 digits of covered card number
Cardholder’s address
The policy or section under which the claim applies
Buyers Protection provides you with an extra peace of mind when purchasing an eligible item. Using your
Visa Infinite card or payment device to pay for an Eligible Item, purchased in-store or online, you will
receive complimentary Buyers Protection Insurance, providing cover for theft, accidental damage or
non-delivery of eligible purchases, subject to the Terms and Conditions of the policy.
Applicability:
Full payment of purchased items must be made with their Visa Infinite card either in store or online.
New item purchases only
Coverage for a maximum of 365 days from date of purchase.
28 days from incident date to submit a claim but Cardholder must report within 24 hours of discovery in case of theft.
Particular limits apply to online purchases that are not delivered or damaged in transit.
Includes Accidental Damage for mobile phones
Please refer to the terms and conditions for full policy details, including cover, conditions, limits and
exclusions.
For any claims, you should email creditcardclaims@crawco.me with the following information:
Cardholder’s name
First 9 digits of covered card number
Cardholder’s address
The policy or section under which the claim applies
Unlock 2-for-1 offers with xperience with the ENTERTAINER simply by being a Visa Platinum, Visa Signature or
Visa Infinite cardholder. Download the xperience with the ENTERTAINER mobile app and treat yourself to
exclusive 2-for-1 deals on dining and more in your city and across several MENA countries.
Visiting Milan, Rome, Venice, Munich, Madrid, Paris or London soon? as a Visa Infinite Cardholder, you can
indulge in tax free shopping with VIP refund services at Global Blue Lounges located in the heart of the
most exciting shopping districts.
Shop with Visa, skip the queue, sit back and enjoy VIP services reserved for a privileged few.
Event Ticket Cancellation provides you with an extra peace of mind when purchasing event tickets with your
Visa Infinite card. With Event Ticket Cancellation, you can simply focus on enjoying unique experiences.
You will be reimbursed if you cannot attend an Event as a result of certain unavoidable circumstances including
the following:
Unforeseen serious illness, injury or death
The Common Carrier being used to get to the Event location does not run to its scheduled timetable; or
The vehicle you are travelling breaks down or have an accident or is delayed
Events include but are not limited to an official sporting occasion, music concert, exhibition, educational / cultural tour, cinema, theatre, theme park or military display
Provides cover up to $250 per ticket, $1,000 per occurrence
Ticket must be purchased by Visa Infinite Card.
Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.
Visa Explore App - one access point for all Visa global, regional and local offers for our regions' card holders.
What does it do?
With the Visa Explore mobile app, Visa cardholders can find the latest Visa offers and promotions overseas or nearby - from travel deals, to dining, entertainment, shopping and other lifestyle-related privileges - personalized according to their interests.
Key features
Quick access to emergency assistance and concierge numbers
ATM locator
Currency converter
Nearby deals
Save and share deals
Filter deals by type and preference
Contacting merchants offering deals
Novel Functionality
Using GPS, the Nearby feature can show the offers available around the Visa cardholder. Visa cardholder can even filter these offers by the kind of experiences they are looking to avail.
Visa cardholders can also find out locations of ATMs that exist around them at the click of a button.
Where can I download it?
Visa Explore App can now be download through:
- App Store for Apple mobile devices
- Google Play for Android mobile devices
Note: Offers vary over time. Visit www.visamiddleeast.com/visaexplore for Terms & Conditions.
A number of special offers are provided throughout the year. Check this section from time to time.
