HBZ Kenya Branches
Habib Bank AG Zurich Habib Bank AG Zurich
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KENYA > OUR SERVICES > PERSONAL BANKING

A bank where personal service is principal. With HBZ's unmatched ability to offer all the banking services that are expected from a large institution, HBZ firmly believes in one-to-one relationships with its clients. Whether you want a current account, a loan, or to save, at HBZ we can offer you a product that suits your specific needs.

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We offer local currency and multi-currency accounts in all major currencies such as CHF, USD, EURO, GBP, CAD and JPY. Our goal is to deliver banking solutions in a competitive, pertinent and timely fashion.

  • Current Account
  • Savings Account
  • Time Deposit Account
  • Call Deposit Account

Make a one to seven days, one month or one year deposit that suits your needs and earn interest. Utilise the convenience of instant withdrawals through our Call Deposit Account and make short notice withdrawals from your Time Deposits. Whatever you choose, we offer attractive interest rates with a high degree of security.

Perhaps you require loans or advances to meet your short-term and long-term personal needs. Benefit from our Personal Loans designed to fulfill your requirements.

To find out more

NOTE:
  • Terms and Conditions apply.
  • Certain products, services and features may only be available in specific countries. We are working on bringing them to your region soon.
 







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Customer Complaints Handling Procedure

The Bank aims to please its customers at all times. It has a complaints handling procedure in place to ensure that you receive a quick and fair response to any complaints you may have about any of its banking service(s).

At first instance you should direct your complaint to the manager of the branch where you hold your bank account. If you do not consider that you have received a timely and fair response to your complaint from your branch, you should contact the Manager - Area Office at Habib House, Koinange Street P. O. Box 30584 – 00100 Nairobi, Kenya. It is the Bank's policy to acknowledge your complaint within 24 hours and to reply to you within 5 working days. In circumstances where this is not possible, the Bank will keep you informed of progress regularly.

The Bank expects the majority of complaints will be quickly resolved to your satisfaction at this level. If however you are still dissatisfied you can write to the Country Manager at the address below:

Habib House, Koinange Street,
P. O. Box 30584 00100 Nairobi, Kenya.

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