HBZ Kenya Branches
Habib Bank AG Zurich Habib Bank AG Zurich
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KENYA > OUR SERVICES

HBZ provides a complete range of products and services through its unmatched ability to offer all the services that are expected from a large institution yet provide focused one-to-one relationships with its clients. These services are highly optimised and designed for individuals, owner-operated businesses, SMEs and corporates through the bank's international network and robust delivery channels.

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We recognise that each business is unique; as a result we offer solutions that address your specific needs. From trade finance facilities, expanding your business, managing your working capital and so much more. Owner-Operated Businesses and SME banking are our particular forte.

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HBZ always strives to pace its products with the growing needs of its customers. HBZ offers a whole range of individual products and services for people that have specific needs. Our personal banking offerings help our clients manage their money and save for the future.

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Over the years HBZ has developed an extensive worldwide correspondent-banking network. This allows customers to freely access the bank's own network of branches & subsidiaries based in 4 continents, as well as to provide a one-stop shop for their international trade needs.

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NOTE: Certain products, services and features may only be available in specific countries. We are working on bringing them to your region soon.
 








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Customer Complaints Handling Procedure

The Bank aims to please its customers at all times. It has a complaints handling procedure in place to ensure that you receive a quick and fair response to any complaints you may have about any of its banking service(s).

At first instance you should direct your complaint to the manager of the branch where you hold your bank account. If you do not consider that you have received a timely and fair response to your complaint from your branch, you should contact the Manager - Area Office at Habib House, Koinange Street P. O. Box 30584 – 00100 Nairobi, Kenya. It is the Bank's policy to acknowledge your complaint within 24 hours and to reply to you within 5 working days. In circumstances where this is not possible, the Bank will keep you informed of progress regularly.

The Bank expects the majority of complaints will be quickly resolved to your satisfaction at this level. If however you are still dissatisfied you can write to the Country Manager at the address below:

Habib House, Koinange Street,
P. O. Box 30584 00100 Nairobi, Kenya.

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