HBZ Kenya Branches
Habib Bank AG Zurich Habib Bank AG Zurich
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KENYA > CAREERS

Our heritage spans more than 170 years of investing in communities, people and the industries we serve. We are a progressive banking institution, endowed with a strong financial structure and a visionary management, in addition to a loyal and growing customer and correspondent banking base.

OUR VALUES

RESPECT We recognise and respond to the needs of our customers and colleagues and respect our heritage.
COMMITMENT & ENGAGEMENT We feel part of HBZ and are supported and challenged to do a great job.
TEAMWORK & COOPERATION We play to our strengths and build teams that deliver at the local and global levels.
SAFETY & SOUNDNESS We treat our customers' assets with great care, managing risk in all that we do.
TRUST & INTEGRITY We set high professional and ethical standards for ourselves and each other.
RESPONSIBILITY We take personal responsibility for ourselves, our actions and always give our best.

We are always on the lookout for talented people to join us. You can become a part of our team if you are ambitious, passionate and can support our mission to develop and deliver solutions that help our clients simplify, manage and maximise their banking needs. You will be rewarded with an opportunity to learn and grow in an environment based on HBZ's Values. HBZ's recruitment policy and processes ensure that candidates are provided with equal opportunities to secure a position within the bank, provided they meet the bank's stated criteria on candidate selection.

To apply for a career opportunity at HBZ, please email your resume to the HBZ Human Resources Department:

  • hbzhr@habibbank.com
  • NOTE: Submit your resume as an attached file or copy-and-paste resume contents in the email itself.
     








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    Customer Complaints Handling Procedure

    The Bank aims to please its customers at all times. It has a complaints handling procedure in place to ensure that you receive a quick and fair response to any complaints you may have about any of its banking service(s).

    At first instance you should direct your complaint to the manager of the branch where you hold your bank account. If you do not consider that you have received a timely and fair response to your complaint from your branch, you should contact the Manager - Area Office at Habib House, Koinange Street P. O. Box 30584 – 00100 Nairobi, Kenya. It is the Bank's policy to acknowledge your complaint within 24 hours and to reply to you within 5 working days. In circumstances where this is not possible, the Bank will keep you informed of progress regularly.

    The Bank expects the majority of complaints will be quickly resolved to your satisfaction at this level. If however you are still dissatisfied you can write to the Country Manager at the address below:

    Habib House, Koinange Street,
    P. O. Box 30584 00100 Nairobi, Kenya.

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