FinSA divides clients of financial service providers into retail
clients, professional clients and institutional clients. This classification ensures additional
regulatory protection and is based on a person’s individual financial circumstances, level of
knowledge, experience and financial expertise, or the size of the company defined by law or
professional treasury. Small and medium-sized companies are generally classified as retail clients
and large companies, pension funds and financial intermediaries are classified as professional
Unless HBZ informs you otherwise, you will be classified as a retail client, giving you the most
comprehensive level of client protection.
Provided you meet the necessary requirements, you can request a change in your classification.
To do so, please contact your Relationship Manager.
More information on the various client classifications can be found here.
There are a number of opportunities and risks associated with transactions with financial instruments.
It is highly encouraged that you become familiar and understand the risks before using our financial
The brochure “Risks Involved in Trading Financial Instruments” (issued by the Swiss Bankers
Association) contains information on typical financial services. Its objective is to provide you
with basic information and to make you aware of the existence of the most relevant, material and
essential risks inherent to investments in such financial instruments. Please ensure you familiarize
yourself with this information before signing a contract and contact your Relationship Manager, if
you have any questions.
The risk brochure can be found here.
Following the rollout of FinSA, a document titled ‘Key Information Document’ will be made available
to you when we give you our personal recommendations on financial instruments.
The Key Information Document contains information about the characteristics of the product, risks and
costs. Such documents are available for a large number of financial instruments and allow you to also
compare different financial instruments.
The document you will receive or you can obtain from your Relationship Manager.
In connection with the provision of financial services, costs and fees may be incurred both by HBZ and
by third parties (e.g. fund managers). We make a distinction between costs and fees that are charged
directly to your account and costs and fees due on the returns of a financial instrument.
Our current Tariff can be found here.
On request, your Relationship Manager will be happy to provide you with more detailed information.
Conflicts of interest
Conflicts of interest may arise from HBZ’s various business activities. We take measures to avoid
conflicts of interest and protect our clients from disadvantages.
If a disadvantage cannot be excluded, the conflict will be disclosed to the client, and the client
will be requested to consent to the conflict.