Habib Bank AG Zurich        

HBZ ONLINE BANKING NEW FEATURES - Frequently Asked Questions (FAQs)


1 - What are the new features of HBZ Online Banking?

  • Set up of security questions and answers (helping you in resetting the password)
  • Self-registration of a new login (if not already registered)
  • Reset your password through our website / App

2 - When will the new changes take place?

  • Monday the 23rd of October, 2024 for customers logging in through HBZ Web Banking
  • Tuesday the 5th of November, 2024 for customers logging in through HBZ Mobile App

3 - What are the benefits of the new online banking features?

  • Enhanced security
  • Save you time
  • Extra ease and convenience

4 - How can I set up my security questions and answers?

  • Existing customers: Upon first login from HBZ Web Banking on or after the 23rd October 2024, you will be prompted to set up your security questions and answers. The set up of security questions and answers is available on the HBZ Web Banking only.
  • New customers: On registering your new login, you will be prompted to set up security questions and answers. This feature will be available on both HBZ Web Banking and the HBZ Mobile App based on the dates given above.

5 - I cannot remember my password – what do I do?

For HBZ Web Banking: click on the ‘Forgot/Reset Password’ link on the ‘LOGIN’ page at https://digital.habibbank.com/uk/.

For HBZ Mobile App: click on the Menu on top left of your screen. Then select the ‘Forgot Password’ button and follow the proceeding steps.

6 - What do I need to reset my password?

You will require the following so please have these ready at hand. Your contact details will be those currently held on our record:

  • Your account number
  • Your registered email address

7 - What if I forget the answers to my security questions?

If you are unable to remember the answers to the security questions you have set up, you can have them removed and start afresh by contacting your Branch or Relationship Manager or the Customer Services team by calling on 08081642242 or emailing customerservice.uk@habibbank.com.

8 - How do I set up my new login? (if not already registered)

For HBZ Web Banking: click on the ‘REGISTER’ button on the home page of the HBZ website at: https://habibbank.com/uk/home/ukHome.html.

For HBZ Mobile App: select ‘Register to Online Banking’ on the home screen and follow the next steps. How will an OTP be sent to me?

  • OTP for login registration will now be sent by SMS only to the registered mobile number
  • OTP for reset password will also be sent by SMS only to the registered mobile number
  • OTP for payment confirmation will still be sent by SMS and/or email to your registered mobile number and/or email address

It is therefore very important that you notify us of any changes to your registered contact details.

9 - What if my contact details have changed?

If you have changed your registered email address and/or registered mobile phone number, please contact your Relationship Manager/Branch or the Customer Services team by calling on 08081642242 or emailing customerservice.uk@habibbank.com.

Registered in England & Wales. Company Registration No. 08864609.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.