HBZ Visa Signature Business Debit Card

As a Visa Signature cardholder, you are eligible to receive airport lounge access for you through LoungeKey. There is no need to register prior to visiting the lounge; simply present your Visa Signature card to the lounge staff for the lounge staff to process your visit.

To view details of your free allocation, the lounges in the program, and to sign up for the mobile app, visit www.loungekey.com/visamena There are over 1000 lounges globally to choose from.

All guest visits over your free allocation will be billed by LoungeKey directly to your Visa Signature card at USD $32 per guest per visit.

Terms and Conditions: Lounges can choose to participate in the program, and can come and go from the program as and when they choose. Visa is not committed to having a lounge in your home market. Access to lounges is dependant on capacity of the lounge at the time, and any other lounge restrictions. Specifics on the lounges can be viewed on the URL or the app. If you card is declined for a visit charge, LoungeKey may choose to cancel your LoungeKey membership.

Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

With multi-trip travel insurance, you as the cardholder and your family are covered on all trips up to 90 days in duration including COVID-19 starting from December 2020.

Details of cover for Visa Signature®:

• Personal Accident Benefits up to US$ 500,000 (International)
• Personal Accident Benefits up to US$ 50,000 (Domestic)
• Emergency Medical Expenses up to US$ 500,000
• Evacuation and Repatriation Expenses up to US$ 500,000
• Hospital Daily Cash $50 per day up to US$ 1,500
• Trip cancellation/curtailment up to US$ 5,000
• Delayed departure US$ 42 per hour up to US$ 1,000
• Baggage delay US$ 42 per hour up to US$ 500
• Missed Departure benefits up to US$ 1,500
• Missed Connection Benefits US$ 500
• Loss of personal belongings up to US$ 1,000
• Loss of personal belongings up to US$ 1,000
• Visit the online portal to check T&C’s of COVID-19 cover and to download the insurance certificate.

For any claims, you should email creditcardclaims@crawco.me with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies
• Brief details of the claim.
• This will start the claim process.

Or

You can use online claim option on https://newclaimsportal.crawco.co.uk/AspireVisa/login or by clicking on “File a Claim” on the CEMEA Insurance portal https://cardholderbenefitsonline.com. You would need to create an account to log in to the claims portal. You will then be able to review the status of each claim that has been submitted.

Please refer to the Terms & Conditions, which will contain reductions, limitations, exclusions and termination provisions. You can also consult FAQs available in “Travel Insurance” section in the CEMEA Insurance portal.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

The 24-hour concierge provides a personal service to Visa Signature cardholders, taking care of all the details so they can simply take their seats and enjoy.

Servicing in English, Arabic, and French, concierge agents can help with:

• Restaurant advice
• Booking tables, including those that are hard-to-get
• Travel arrangements: booking flights, hotels, car rental, hotel transfers, tourist advice
• Shopping recommendations, sourcing a product
• Arranging a special gift, sending flowers
• Concierge hotlines:
  International Numbers: +971 4361 1234.
  Local Numbers:
  United Arab Emirates: 80004413487
  Oman: 96880074191
  Pakistan: 0080090044051
  Saudi Arabia: 8008443488
  Bahrain: 80004197
  Egypt: Step 1 – Dial (AT&T) 0225100200 then, Step 2- Dial 8006092753
  Jordan: Step 1 – Dial (AT&T) 18800000 then, Step 2- Dial 8006092535
  Lebanon: Step 1 – Dial (AT&T) 1426801 then, Step 2- Dial 8006571363
  Morocco: Step 1 – Dial (AT&T) 00211011 then, Step 2- Dial 8006092753
• Alternatively, you can send an email to concierge@visasignature-mea.com.

Concierge Digital services

As a Visa Signature cardholder, you now have access to a digital concierge channel in addition to telephone and email service. The digital concierge is a fully mobile responsive portal, enabling you to search and book on-the-go. You will also be able to talk to our Lifestyle Managers any time of day and night via the Live Chat!

Visit www.visaconciergecemea.com to access the online platform and discover Visa Signature’s premium world:

• Browse and book flights, hotels , car rental on-the-go.
• Reserve tables online via a click of button in premium restaurants, including those that are hard-to-get.
• Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events.
• Browse through the collection of benefits covering vast range of products and services.
• The Digital Concierge platform is available to cardholders in English, Arabic, and French. Cardholders to register directly on the platform by visiting www.visaconciergecemea.com

If cardholders have been previously registered with concierge they should call concierge to have an activation email sent.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

Concierge WhatsApp services

As a Visa Signature cardholder, you now have access to WhatsApp concierge channel in addition to telephone, email and digital service. You will also be able to chat to Lifestyle Managers any time of day and night via the popular messenger WhatsApp.

Simply add the provided phone numbers to your contact list and start the chat:

• For English: +44 7874 023129
• For French: +44 7520 631646
• For Arabic: +44 7520 631645

Once the phone number has been added to your contact list you can send messages to the concierge service via WhatsApp. The first chat will contain Terms and Conditions (disclaimer) and a confirmation that this chat is coming from the registered account of “Ten Concierge”.

As soon as Concierge receives your message, you will see the name of the Lifestyle Manager who has joined the conversation. Should all Lifestyle Managers be unavailable, you will receive a response message saying that the next available Lifestyle Manager will assist you.

The concierge service requests your first and last name and email/Member ID in a response message in order to complete the verification.

You are able to send images, links, attachments and voice messages. Ten Concierge can share links and send images via links in response, but is will not be able to transmit voice messages or attachments. The present phone number is for text messages only, attempts to call or video call will be automatically declined.

As soon as the chat is completed, you will receive a notification saying that the Lifestyle Manager has left the conversation. Another message you send is considered a new chat.

For New Users:

Concierge will reply to your first WhatsApp message with a request for you to call them. Please call back and provide telephone number for further communication between you and Concierge. This is to verify the card number and complete your profile and registration.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

Cardholders now have access to over 200 airport restaurant offers globally. Please download the app (Dine & Travel) and complete a simple registration in order to begin redeeming.

After the registration is completed, simply visit a participating restaurant and reference ‘DragonPass’ to the restaurant staff. Then click ‘redeem’ in the app to obtain the discount.

Terms and Conditions: View the T&Cs on the DragonPass Dine & Travel app

Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

You receive 12% off when they book promotion eligible properties using your Visa Gold, Platinum, Signature, or Infinite card on the Visa Agoda website.

Terms and Conditions:

• The Promotion is non-transferable, non-cumulative, cannot be exchanged for cash or other products and cannot be used in conjunction with any other discount, promotions, discounted items and fixed price items (unless specified).
• The Promotion is available to the qualifying and eligible Visa Gold, Visa Platinum Visa Signature, and Visa Infinite cardholders which (a) bears the Visa and/or Visa name and logo on the face of the card and/or (b) refers to a member of the Visa Group as an issuer or a participant partner on the bank of the card, including for the avoidance of doubt any co-branded/affinity card issued by any members of Visa’s Group. Cardholders must settle payment with their Visa card in order to enjoy the Promotion.
• The Promotion is not available on all merchant properties. The Promotion is only applicable to the reservation of selected and designated merchant properties (promotion eligible properties) in certain destinations, made through a dedicated Promotion landing page only at following URL: www.agoda.com/visamena
• Agoda reserves the right to launch selected and temporary “tactical offers” at higher discount levels for selected countries.
• The Promotion is subject to the terms and conditions of Agoda. In case of dispute, the decision of the Bank and/or Agoda shall be final.
• The Promotion discount is applicable to accommodation room charges only (excluding local taxes, service fees, extra charges, personal consumptions and the like).
• Visa and/or Agoda can change the terms of conditions at any point of time. The Promotion can be suspended or cancelled at any point in time without prior notice.
• This Promotion is independent of, and unrelated to, any offer or arrangement between Visa and the cardholder (payment facility, etc.), which is at Visa’s sole discretion and for which Visa is solely responsible and liable.
• The Promotion discount will only be displayed on the booking form of the Promotion landing page after entering a valid Visa payment card number.
• For the avoidance of doubt, the discount is applied to transactions that happen in the month the cardholder books, not when the hotel stay takes place.
• Visa International reserves the right to modify or cancel any or all of these offers at any time and without notice.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

All Visa Signature cards will be protected against unauthorized transactions or fraudulent use of their card by unrelated third parties. This insurance benefit will provide reimbursement up to USD 2,500 per occurrence with USD 4,000 annual aggregate limit for Visa Signature Cardholders.

Cover applies to:

• Unauthorized charges for which cardholder is responsible that occur 48 hours prior to the cardholder first reporting loss or theft of their Visa Infinite card to the issuer
• Unauthorized charges incurred in the two (2) months prior to the cardholder first reporting the event to the issuer made while their Visa Infinite card remained in the cardholder’s possession through:
  in-store,
  telephone,
  ATM withdrawals,
  on-line purchase(s),
  By using cardholders’ eligible card information

Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.

Visit the online portal to check T&C’s and know more about this protection.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

VLHC is composed of over 900 intriguing and prestigious properties. All properties, from boutique gems to world famous hotels, provide a premium collection of benefits specially designed to offer an unparalleled experience.

Offer:

• Eligible Visa cards – Visa Platinum, Visa Signature, Visa Infinite
• Customers must book through www.visaluxuryhotels.com to avail of the offer
• Best available rate guarantee
• Automatic room Upgrade upon arrival
• Complimentary in-room Wi-Fi
• Complimentary continental breakfast daily
• $25 USD food or beverage credit
• VIP guest status
• 3pm check out upon request

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

You receive a discount of up to 30% off retail rates at over 450 destinations globally by booking with your eligible Visa card.

Offer:

• Eligible Visa cards – Visa Platinum, Visa Signature, Visa Infinite
• Cardholders can book via https://cemea.yqnowgroup.com/ and the applicable discount is applied directly to the transaction
• Booking for the services must be made at least 72 hours prior to commencement of travel
• Offer not to be used in conjunction with other promotions
• Cardholders can also book other services such as limo transfer, visa on arrival, baggage porters, etc.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

Extended Warranty adds real value to you Visa Signature card. It doubles the repair period offered by the original manufacturer’s warranty for up to 1 year, protecting you against the cost of repair and replacement of an item.

Terms and Conditions:

• Full payment of purchased items must be made with your Visa Signature card
• New item purchases only
• Proof of full payment with your Visa Infinite card is required
• Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.

For any claims, you should email credtitcardclaims@crawco.me with the following information:

• Cardholder’s name
• First 9 digits of covered card number
• Cardholder’s address
• The policy or section under which the claim applies
• This will start the claim process.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

Buyers Protection provides you with an extra peace of mind when purchasing an eligible item. Using your Visa Signature card or payment device to pay for an Eligible Item, purchased in-store or online, you will receive complimentary Buyers Protection Insurance, providing cover for theft, accidental damage or non-delivery of eligible purchases, subject to the Terms and Conditions of the policy.

Applicability:

• Full payment of purchased items must be made with their Visa Infinite card either in store or online.
• New item purchases only
• Coverage for a maximum of 365 days from date of purchase.
• 28 days from incident date to submit a claim but Cardholder must report within 24 hours of discovery in case of theft.
• Particular limits apply to online purchases that are not delivered or damaged in transit.
• Includes Accidental Damage for mobile phones
• Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.
• For any claims, you should email creditcardclaims@crawco.me with the following information:
  Cardholder’s name
  First 9 digits of covered card number
  Cardholder’s address
  The policy or section under which the claim applies
  This will start the claim process.

To learn more, visit:
https://ae.visamiddleeast.com/en_AE/pay-with-visa/find-a-card/signature.html

A number of special offers are provided throughout the year. Check this section from time to time.

LEARN MORE

Visa Explore App – one access point for all Visa global, regional and local offers for our regions’ card holders.

What does it do?

With the Visa Explore mobile app, Visa cardholders can find the latest Visa offers and promotions overseas or nearby – from travel deals, to dining, entertainment, shopping and other lifestyle-related privileges – personalized according to their interests.

Key features

• Quick access to emergency assistance and concierge numbers
• ATM locator
• Currency converter
• Nearby deals
• Save and share deals
• Filter deals by type and preference
• Contacting merchants offering deals

Novel Functionality

Using GPS, the Nearby feature can show the offers available around the Visa cardholder. Visa cardholder can even filter these offers by the kind of experiences they are looking to avail.

Visa cardholders can also find out locations of ATMs that exist around them at the click of a button.

Where can I download it?

Visa Explore App can now be download through:
– App Store for Apple mobile devices
– Google Play for Android mobile devices

Note: Offers vary over time. Visit www.visamiddleeast.com/visaexplore for Terms & Conditions.

HBZ Web & Mobile banking

Have a better control on your card activities.

HBZ Card customers are highly recommend to subscribe to HBZweb or mobile portal to take further control of their card by:

• Changing daily transaction limit of the card
• Enable or disable countries for the card
• Activate or deactivate ePayments on the card
• Activate or suspend card

Click HBZweb to register online for Internet banking service. And click HBZ App to download/install HBZ Mobile App for your apple or android smartphone.

HBZgsm – sms alerts

Keep a check of your account balances and transactions via sms intimations.

Subscribe to HBZgsm banking that delivers account information to your mobile phone via SMS (Short Message Service). This event-based system sends account information of your mobile based on the defined rules to receive Account Balance information, Transaction details or other inquiries.

HBZeStatement

Avoid hassle and charges for receiving your account/card statement physically.

Subscribe to HBZ eStatement to receive your account/card statement instantly via secure email, free of charge. HBZ eStatement is sent securely to the customer’s subscribed email address, as a password protected PDF file.

• Debit Cards Tariffs
• Visit Download Center to download card-related forms.