Location: Nairobi & Mombasa, Kenya
Department: Business
Reporting to: Head of Distribution & Liabilities
Job Type: Full-time
Opening date: 26, September, 2025 | Closing date: 3, October, 2025
Number of Positions
2 positions for Nairobi and 1 for Mombasa Branch
Position Summary
Relationship Manager is a full-time on-site role at Habib Bank AG Zurich in Nairobi and Mombasa, Kenya.
The selected candidate will be responsible for managing and expanding a portfolio of asset-based clients, driving business growth, and delivering tailored financial solutions.
This position plays a key role in building long-term relationships, identifying new opportunities, and ensuring high levels of client satisfaction while maintaining credit quality and compliance standards.
Responsibilities
- Strategise and implement asset deployment in line with the annual business plan, including the creation of new portfolios and ensuring they remain uninfected and healthy through strict monitoring and control
- Market the Bank’s products to grow asset base and cross-sell opportunities, ensuring all portfolio additions are of high quality
- Manage the full credit lifecycle, including processing credit proposals and e-memos, conducting financial analysis in line with the Bank’s Credit Policy, handling renewals, and negotiating terms within approved parameters
- Oversee all aspects of customer portfolios, including funded and non-funded facilities, ensuring timely recovery of mark-up and instalments, and resolving customer complaints within prescribed turnaround times
- Conduct regular visits to inspect mortgaged or hypothecated assets, and ensure the Bank’s interests are protected through proper documentation and adherence to legal and approval requirements
- Ensure timely collection of all required customer documents, such as stock reports, insurance certificates, and annual financials
- Maintain liaison with Credit, CAD, and Risk departments to coordinate facility-related matters
- Ensure all operations and transactions comply with internal policies, the Operations Manual, and regulatory guidelines
- Support audits and regulatory reviews by providing necessary documents, information, and logistical support
- Prepare accurate, timely, and well-analysed credit presentations and approvals.
- Demonstrate strong problem-solving skills in handling complex, non-standardised situations
Areas of Expertise
- Banking practices and products
- Financial analysis and risk assessment abilities
- Relationship management and business development
- Commercial awareness of changing business environment, industry/market trends
- Access to a client portfolio for onboarding
Skills & Competencies
- Ability to structure complex import/export trade needs with excellent sales skills
- Strategic planning and execution skills
- Excellent communication and interpersonal skills
- Strong leadership skills, excellent planning, presentation skills, and problem-solving skills
- Robust negotiation and conflict resolution skills
- Effective oral and written business communication skills
- Positive, extrovert, professionally courteous, and exceptional selling skills
Education & Experience
- The ideal candidate must be a self-starter, a team player and have the ability to manage high-profile relationships with minimal supervision
- Minimum Bachelor’s degree in Business Administration, Finance, or related field
- 7+ years of experience managing complex commercial banking relationships/portfolio
- Proficiency in MS Office and banking software
Important Information
To apply for this role, kindly send your application and resume to hr.ke@habibbank.com by 3rd October 2025, and explain why you are interested in this position.
