Help & Support
We are here to help you if your personal circumstances have changed and you need assistance from us. Please find contact details at the end of this page.
Reporting a Lost or Stolen Card
If you are in the United Kingdom:
- Report it immediately to Habib Bank Zurich plc at 0800 6 444 429, and we will cancel your card
- Apply for a replacement card by downloading the Application Form and submitting it to your branch, or contact your relationship manager
If you are abroad:
- Report it immediately to Habib Bank Zurich plc at +44 207 1184 429, and we will cancel your card
Money Worries
No matter how well you plan, circumstances can change. You could find yourself in a position which can make it harder to meet your commitments. Juggling payment dates, amounts and interest rates can be stressful.
Getting Advice & Support
We are available for your support if you are facing any financial challenges. Our experienced Relationship Managers will try to assist you. As some financial issues are unique to your personal circumstances, sometimes we might not be able to provide you with the solution you want. That is why we recommend that you inform us at the earliest possible, so that we can help manage your situation.
You can find independent, impartial and confidential advice from organisations like Citizens Advice Bureau. Please find the contact details of various organisations below.
| Telephone Number | Website | |
|---|---|---|
| Citizens Advice (England) | 0800 144 8848 | https://www.citizensadvice.org.uk |
| Citizens Advice (Wales) | 0800 702 2020 | https://www.citizensadvice.org.uk |
| Tools & Guidance for Businesses & Self-employed | N/A | https://www.gov.uk/browse/business |
| Money & Pension Service (MaPS) | N/A | https://maps.org.uk/en |
| Age UK | 0800 678 1602 | https://www.ageuk.org.uk |
| Mind | 0300 123 3393 | https://www.mind.org.uk |
Helping Customers With Disabilities, Wellness and Challenging Times
Let us know your individual needs so we can discuss with you how we can make your banking easier. We are here to help, please let us know how best we can support you by reaching out to our Customer Support team or your Relationship Manager.
Bereavement Support
We understand that managing financial matters following the loss of a loved one can be overwhelming, and we are committed to providing as much support as possible during this difficult time.
When contacting us, we will ask you for certain documents relating to your request, such as a grant of probate or a certified copy of the death certificate. However, the specific documents we need may vary based on your circumstances. You do not need to worry if you do not have them right away or if you do not have the standard documents. We will provide guidance throughout the process to help you understand what is required.
Fraud Prevention & Security
We are committed to keeping your money safe and secure, which is why we think it is important for us to make you aware of the danger signs and how to spot something suspicious.
Sharing Your Banking & Personal Information
Never share your banking or personal details with anyone you do not know or trust. We will never call you and ask you to share your password or your banking details.
If you spot a scam or have been scammed then report it to your bank immediately. You can also report it to Action Fraud on +44 (300) 123 2040. Action Fraud will log the incident and give you a crime number if needed.
You must keep your account details secure. If you are not sure if the message or call is from us:
- Do not respond
- Do not click on any link, or call any number in the message
- Do not give the caller any information
- Hang up before trying to make a new call. a fraudster may have kept the line open
Call your Relationship Manager or the Habib Bank Zurich plc Help & Support team on 0808 1642 242 (between 9:00 am and 5:00 pm – excluding weekends & bank holidays) or call your respective branch.
You may also email us at dp.uk@habibbank.com.
Our Contact Details
You can contact us by post, by visiting our branch or by telephone. Contact details are set out below:
Post us a letter, by writing to us at:
Habib Bank Zurich plc Help & Support Team,
Habib Bank Zurich plc,
42, Moorgate, London, EC2R 6JJ
Email us at customerservice.uk@habibbank.com
Visit any of our branches (does not have to be the branch where you hold your account). Please note that we are open Monday to Friday between 9:00 am to 5:00 pm excluding weekends and holidays. You can speak directly to your branch or your dedicated Relationship Manager who will guide you on what to do, what information is required and any other important steps to take.
