| February 15, 2026 |
0600 Hours |
February 15, 2026 |
0700 Hours |
Domestic (UAE) banking services |
Disruption to access of HBZweb/app and unavailability of Call center |
Internal |
Scheduled |
|
| January 29, 2026 |
1750 Hours |
January 29, 2026 |
2015 Hours |
Domestic (UAE) banking services |
Disruption to access of HBZweb/app, ATM/CDM, non-delivery of SMS/OTP, unavailability of Call center |
Internal |
Unscheduled |
Resolved |
| December 20, 2025 |
0005 Hours |
December 20, 2025 |
0600 Hours |
Domestic payment services |
Disruption to local (AED) payments and UAE SWITCH |
Internal |
Unscheduled |
Resolved |
| June 21, 2025 |
1130 Hours |
June 21, 2025 |
1750 Hours |
Debit/Credit Card and ATM services |
Intermittent disruption |
Internal |
Unscheduled |
Resolved |
| August 20, 2024 |
1830 Hours |
August 20, 2024 |
2215 Hours |
Web Banking, ATM/CDM |
Intermittent disruption to access HBZweb/app and ATM/CDM |
Internal |
Unscheduled |
Resolved |
| October 14, 2023 |
0600 Hours |
October 14, 2023 |
1800 Hours |
SMS Service |
Non-delivery of SMS/OTP |
Internal |
Unscheduled |
Resolved |
| June 18, 2023 |
0600 Hours |
June 18, 2023 |
0730 Hours |
Domestic Banking Services |
Regular maintenance |
Internal |
Scheduled |
Resolved |
| March 15, 2023 |
0430 Hours |
March 15, 2023 |
1300 Hours |
UAE SWITCH |
Non-HBZ ATMs withdrawals will not be available |
External |
Scheduled |
Resolved |
| February 19, 2023 |
0800 Hours |
February 19, 2023 |
2000 Hours |
Domestic (UAE) banking services |
Intermittent disruption to domestic banking services including FTS/IPI and ATMs |
External |
Scheduled |
Resolved |
| November 7, 2022 |
1046 Hours |
November 7, 2022 |
1415 Hours |
Web Services |
Intermittent disruption of Web Transfer Service |
Internal |
Unscheduled |
Resolved |
| October 31, 2022 |
0936 Hours |
October 31, 2022 |
1600 Hours |
Web Services |
Intermittent disruption of Web Banking and Mobile App |
Internal |
Unscheduled |
Resolved |
